Buy Online Vines Group

FAQ AREA

See below for some of our most commonly asked questions. If your query isn’t covered, please contact us.

Buying Online

I want to buy online but have some queries?

Close

You can talk to any one of our sales team for more information - email us, live chat or give us a call.

I would like to amend or cancel my order

Close

Please see our Terms & Conditions page, however we would like to try and help you before you cancel your order, so please contact your Sales Executive to discuss this further. If you would like to amend your order you can speak to your Sales Executive and they will happily process any amendments to your order.

How secure is your online payment process?

Close

We use a secured verified payment provider which utilises encrypted software protecting your card payment details. We do not store any of your card details.

Can I amend my collection day after I have placed my order?

Close

Please speak to our sales team as soon as possible to review options.


Finance

How do I get my finance settlement?

Close

We can help you with this. If your vehicle is funded through either BMW Group Financial Services or Santander UK PLC we will be able to obtain this figure for you, however if funded through another financial source you will need to obtain this figure. Please speak to one of our sales team for further information and who will be happy to help.

I have some questions regarding financing my purchase who should I speak to?

Close

We would be happy to talk to you regarding any questions you have about financing your vehicle purchase. One of our sales team can be contacted by email or simply give us a call.


Part Exchange

What happens if my part exchange is worth more than the car I want to purchase?

Close

If your vehicle is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.

Is the valuation you give me for my part exchange guaranteed?

Close

Yes, assuming you have described your part exchange accurately, answered all the questions correctly and read our terms and conditions regarding part exchange your value will be guaranteed.

Can I remove my part exchange from my order at any time?

Close

Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.

Can I part exchange two vehicles as part of my order?

Close

Yes, if both the vehicles are owned by you, or you have the permission of the owner to use the vehicle as part of your order. Our sales team will be able to help you in this scenario.

Free & Fast ONLINE CAR VALUATION When selling or part-exchanging, it is essential to know what your vehicle is worth in order to get the best price. *Please note we can only give valuations on cars. Please speak to a member of our team for your bike valuation.