WE ARE OPEN!
DURING THE COVID-19 PANDEMIC, WE HAVE ADAPTED THE WAY WE DO BUSINESS STRIVING TO PROVIDE A SAFE ENVIRONMENT FOR OUR STAFF AND CUSTOMERS. TAKE A LOOK AT THE VIDEO BELOW TO SEE HOW WE’VE IMPLEMENTED THESE CHANGES.
VISITORS HEALTH NOTICE
To reduce the spread of germs, Vines Group are facilitating full social distancing within our showrooms, have enhanced hygiene standards throughout and when handling your vehicle.*
Some steps we have taken:
Monday – Friday: 8.00 – 18.00
Saturday: 9.00 - 17.00 (Sales Department only)
SERVICE & REPAIRS:
I NEED TO BOOK MY VEHICLE IN FOR A REPAIR.
Please book an appointment by calling us, using our live chat tool or email email@example.com
You can choose how you engage with us at your
Payment for goods or services must be paid by Credit or Debit card only.
If you have booked a loan vehicle there is a £20 per day insurance charge for cars and £25 per day charge for a motorcycle which reduces the insurance excess for the vehicle to £50 for cars and £250 for bikes.
Whilst your vehicle is with us, our staff will wear and we will use protective equipment for the interior of the vehicle.
Prior to return we will wash and vacuum, remove protective covers and sanitise all touch-points (inside and outside) We strongly advise customers to observe good hand hygiene before entering your vehicle, and once again, when you exit your vehicle.
Due to health & safety of our staff and customers, we will not be operating any courtesy lifts at this time, we can however, assist you with booking a taxi on the day should you require assistance.
I NEED PARTS OR ACCESSORIES
Our Parts Departments and our online shop www.vinesbmwminishop.co.uk are open for your convenience.
Please note, supply / availability of items may exceed our usual lead times due to suppliers being affected by COVID19.
In line with government guidelines, our showrooms for vehicle sales are open and we are facilitating test drives of our vehicles.
We are able to offer a full purchase service to our customers, either online, on the telephone, via virtual or indeed face-to-face appointments. You have the ability to reserve a vehicle, arrange finance, agree a part exchange all online should you wish and arrange an immediate contactless collection of your vehicle from our centres.
BOOK AN APPOINTMENT.
To facilitate social distancing in the business, for the safety of all, we would encourage all customers to only visit our showrooms if you have a prearranged appointment. Please contact us here to book your appointment.
I WANT TO BOOK A TEST DRIVE / RIDE.
Please contact us to book an ‘unaccompanied’ test drive / ride appointment; this can be facilitated at our premises or from the comfort of your own home, subject to availability and driver status.
We have enhanced hygiene standards throughout our demonstrator fleet and we strongly advise customers to observe good hand hygiene before and after handling our vehicles
I HAVE SEEN A VEHICLE I LIKE AND WANT TO FIND OUT MORE.
Contact us online, please do so via our website Live chat tool or website contact forms; alternatively please feel free to email firstname.lastname@example.org
BUYING A VEHICLE:
Did you know that you are able to buy a vehicle from us completely online?
You are able to:
• Choose your vehicle
• Choose your finance
• Get a part exchange quote
• Request a test drive / ride ^ (Subject to availability, driver / rider status)
• Receive contactless delivery^ of your vehicle.
How to start your journey:
^Subject to business operations
I AM DUE TO COLLECT MY NEW VEHICLE.
We are able to facilitate contactless collection of your vehicle. Your vehicle will undergo a full sanitisation programme prior to collection.
Our team will be in touch to schedule this with you however, if you have any urgent queries, please contact email@example.com.
Our hearts go out to all those affected by COVID-19. Stay safe and thank you for your support during this time.
Vines Managing Director