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Click & Collect Available. Available for Parts purchases & Sales Vehicle handovers, all of which are fully compliant with government guidelines.**
From the comfort of your own home. Our Sales & Parts team are available for virtual appointments, via email or phone whilst our physical showrooms are temporary closed.**
Service departments are open. In line with the latest government guidance, our Service & Bodyshop departments are fully operational.
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WE ARE OPEN!

In line with the latest government guidance our physical Sales Showrooms will be closed until lockdown eases.

What does this mean?

Our Sales and Parts Departments will remain online and via phone to support our retail and trade customers with click and collect orders as well as delivery services.

During this time, our Service and Bodyshop Departments remain open for all of our customers.

VISITORS HEALTH NOTICE

To reduce the spread of germs, Vines Group are facilitating full social distancing within our showrooms, have enhanced hygiene standards throughout and when handling your vehicle.*

Some steps we have taken:

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Vines COVID-19 Surface cleaning
Vines COVID-19 Social Distancing
Vines COVID-19 Showroom Arrow
Vines COVID-19 Face covering

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Increased deployment of hand sanitizers and wipes within the business and more frequent sanitisation of surface areas within the business.

Encouraging best practice handwashing.

Facilitating safe distancing principles within our showroom for your comfort and adopting a no handshake policy.

For the safety of all, we would request where feasible, customers to leave the premises once their vehicle has been dropped off and only return once advised to do so; as waiting areas are limited under social distancing measures.

In line with government legislation, as of 24 July, we ask that customers wear a face covering when visiting our showrooms.

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  • Increased deployment of hand sanitizers and wipes within the business and more frequent sanitisation of surface areas within the business
  • Encouraging best practice handwashing
  • Facilitating safe distancing principles within our showroom for your comfort and adopting a no handshake policy.
  • For the safety of all, we would request where feasible, customers to leave the premises once their vehicle has been dropped off and only return once advised to do so; as waiting areas are limited under social distancing measures.
  • In line with government legislation, as of 24 July, we ask that customers wear a face covering when visiting our showrooms

OPENING HOURS

Monday – Friday: 8.00 – 18.00

Saturday: 9.00 - 17.00 (Sales Department only)

Sunday: Closed

SERVICE & REPAIRS:

I NEED TO BOOK MY VEHICLE IN FOR A REPAIR.

Please book an appointment by calling us, using our live chat tool or email info@vinesgroup.net

You can choose how you engage with us at your appointment:

1. Contactless drop off - leave your keys in our secure key safe located on the side of our building, or use our self-service check in kiosk at reception or,

​2. Check in safely with a Service Advisor, observing social distancing measures or,​

Vines COVID-19 Collection & Delivery

3. If you have booked a collection and delivery slot, there will be a charge for this service and our drivers will use seat covers, floor mats and wear gloves and will also observe the 2m rule at the collection property where applicable.

1. Contactless drop off - leave your keys in our secure key safe located on the side of our building, or use our self-service check in kiosk at reception or,

2. Check in safely with a Service Advisor, observing social distancing measures or,

Vines COVID-19 Collection & Delivery

3. If you have booked a collection and delivery slot, there will be a charge for this service and our drivers will use seat covers, floor mats and wear gloves and will also observe the 2m rule at the collection property where applicable.

IMPORTANT INFORMATION:

Payment for goods or services must be paid by Credit or Debit card only.

If you have booked a loan vehicle there is a £20 per day insurance charge for cars and £25 per day charge for a motorcycle which reduces the insurance excess for the vehicle to £50 for cars and £250 for bikes.

Whilst your vehicle is with us, our staff will wear and we will use protective equipment for the interior of the vehicle.

Prior to return we will wash and vacuum, remove protective covers and sanitise all touch-points (inside and outside) We strongly advise customers to observe good hand hygiene before entering your vehicle, and once again, when you exit your vehicle.

Due to health & safety of our staff and customers, we will not be operating any courtesy lifts at this time, we can however, assist you with booking a taxi on the day should you require assistance.

I NEED PARTS OR ACCESSORIES

Our Parts Departments and our online shop are open for your convenience; we are also able to facilitate click and collect orders.

Browse Online Store

Please note, supply / availability of items may exceed our usual lead times due to suppliers being affected by COVID19.

SALES DEPARTMENTS:

During current restrictions, our physical Sales showrooms are closed. We are still able to offer a full purchase service to our customers, either online, on the telephone or via virtual appointments. You have the ability to reserve a vehicle, arrange finance, agree a part exchange all online should you wish and arrange an immediate contactless collection of your vehicle from our centres.

BOOK AN APPOINTMENT.

During current restrictions we are able to facilitate phone or virtual appointments for your convenience.

Please contact us hereto book your appointment.

I WANT TO BOOK A TEST DRIVE / RIDE*.

Please contact us to pre book an ‘unaccompanied’ test drive / ride appointment once lockdown restrictions ease; this can be facilitated at our premises or from the comfort of your own home, subject to availability and driver status.

We have enhanced hygiene standards throughout our demonstrator fleet and we strongly advise customers to observe good hand hygiene before and after handling our vehicles.

I HAVE SEEN A VEHICLE I LIKE AND WANT TO FIND OUT MORE.

Contact us online, please do so via our website Live chat tool or website contact forms; alternatively please feel free to email info@vinesgroup.net

BUYING A VEHICLE:

Did you know that you are able to buy a vehicle from us completely online?

You are able to:

• Choose your vehicle

• Choose your finance

• Get a part exchange quote

• Request a test drive / ride ^ (Subject to availability, driver / rider status and lockdown status)

• Receive contactless delivery^ of your vehicle.

How to start your journey:

Browse a wide range of new and Approved Used vehicles our website.

^Subject to business operations

I AM DUE TO COLLECT MY NEW VEHICLE.

We are able to facilitate contactless collection of your vehicle. Your vehicle will undergo a full sanitisation programme prior to collection.

Our team will be in touch to schedule this with you however, if you have any urgent queries, please contact info@vinesgroup.net.

Our hearts go out to all those affected by COVID-19. Stay safe and thank you for your support during this time.



Sean Kelly

Vines Managing Director



*Please see our COVID-19 Risk Assessment HERE.

Page last updated 05.01.21

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