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VISITORS HEALTH NOTICE

To reduce the spread of germs, Vines Group are facilitating full social distancing within our showrooms, have enhanced hygiene standards throughout and when handling vehicles.*

Some steps we have taken:

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Vines COVID-19 Surface cleaning
Vines COVID-19 Social Distancing
Vines COVID-19 Showroom Arrow
Vines COVID-19 Face covering

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Increased deployment of hand sanitizers and wipes within the business and more frequent sanitisation of surface areas within the business.

Encouraging best practice handwashing.

Facilitating safe distancing principles within our showroom for your comfort and adopting a no handshake policy.

For the safety of all, we would request where feasible, customers to leave the premises once their vehicle has been dropped off and only return once advised to do so; as waiting areas are limited under social distancing measures.

In line with government legislation, use of a face covering when visiting our showrooms is optional as of 27 January 2022.

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  • Increased deployment of hand sanitizers and wipes within the business and more frequent sanitisation of surface areas within the business
  • Encouraging best practice handwashing
  • Facilitating safe distancing principles within our showroom for your comfort and adopting a no handshake policy.
  • For the safety of all, we would request where feasible, customers to leave the premises once their vehicle has been dropped off and only return once advised to do so; as waiting areas are limited under social distancing measures.
  • In line with government legislation, use of face coverings in our showrooms are a mandatory requirement for our employees and customers as of 30 November 2021.

SERVICE & REPAIRS:

I NEED TO BOOK MY VEHICLE IN FOR A REPAIR.

Please book an appointment by calling us, using our live chat tool or email info@vinesgroup.net

You can choose how you engage with us at your appointment:

1. Contactless drop off - leave your keys in our secure key safe located on the side of our building, or use our self-service check in kiosk at reception or,

​2. Check in safely with a Service Advisor, observing social distancing measures or,​

Vines COVID-19 Collection & Delivery

3. If you have booked a collection and delivery slot, there will be a charge for this service and our drivers will use seat covers, floor mats and wear gloves and will also observe the 2m rule at the collection property where applicable.

1. Contactless drop off - leave your keys in our secure key safe located on the side of our building, or use our self-service check in kiosk at reception or,

2. Check in safely with a Service Advisor, observing social distancing measures or,

Vines COVID-19 Collection & Delivery

3. If you have booked a collection and delivery slot, there will be a charge for this service and our drivers will use seat covers, floor mats and wear gloves and will also observe social distancing at the collection property where applicable.

IMPORTANT INFORMATION:

Payment for goods or services must be paid by Credit or Debit card only.

If you have booked a loan vehicle there is a £20 per day insurance charge for cars and £12 per day charge for a motorcycle which reduces the insurance excess for the vehicle to £50 for cars and £250 for bikes.

Whilst your vehicle is with us, our staff will wear and we will use protective equipment for the interior of the vehicle.

Prior to return we will wash and vacuum, remove protective covers and sanitise all touch-points (inside and outside) We strongly advise customers to observe good hand hygiene before entering your vehicle, and once again, when you exit your vehicle.

Due to health & safety of our staff and customers, we will not be operating any courtesy lifts at this time, we can however, assist you with booking a taxi on the day should you require assistance.

I NEED PARTS OR ACCESSORIES

Our physical Parts Departments are open, please feel free to contact us or you are able to shop online shop for your convenience.

Browse Online Store

SALES DEPARTMENTS:

We are able to offer a full purchase service to our customers, either online, on the telephone, face -to-face or via virtual appointments. You have the ability to reserve a vehicle, arrange finance, agree a part exchange all online should you wish and arrange an immediate contactless collection of your vehicle from our centres.

BOOK AN APPOINTMENT


I WANT TO BOOK A TEST DRIVE / RIDE*.

Please contact us to pre book an ‘unaccompanied’ test drive / ride appointment; this can be facilitated at our premises or from the comfort of your own home, subject to availability and driver / rider status.

We have enhanced hygiene standards throughout our demonstrator fleet and we strongly advise customers to observe good hand hygiene before and after handling our vehicles.

BOOK A TEST DRIVE / RIDE


I HAVE SEEN A VEHICLE I LIKE AND WANT TO FIND OUT MORE.

CONTACT US


BUYING A VEHICLE:

Did you know that you are able to buy a vehicle from us completely online?

You are able to:

• Choose your vehicle

• Choose your finance

• Get a part exchange quote

• Request a test drive / ride (Subject to availability & driver / rider status)

• Receive contactless delivery^ of your vehicle.

How to start your journey:

Browse a wide range of new and Approved Used vehicles our website.

BROWSE OFFERS

Our hearts go out to all those affected by COVID-19. Stay safe and thank you for your support during this time.


Sean Kelly

Vines Managing Director



*Please see our COVID-19 Risk Assessment HERE.

Page last updated 01/03/22