WE ARE OPEN!
In line with the latest government guidance our physical Sales Showrooms will be closed until lockdown eases.
What does this mean?
Our Sales and Parts Departments will remain online and via phone to support our retail and trade customers with click and collect orders as well as delivery services.
During this time, our Service and Bodyshop Departments remain open for all of our customers.
To reduce the spread of germs, Vines Group are facilitating full social distancing within our showrooms, have enhanced hygiene standards throughout and when handling your vehicle.*
Some steps we have taken:
Monday – Friday: 8.00 – 18.00
Saturday: 9.00 - 17.00 (Sales Department only)
SERVICE & REPAIRS:
I NEED TO BOOK MY VEHICLE IN FOR A REPAIR.
Please book an appointment by calling us, using our live chat tool or email email@example.com
You can choose how you engage with us at your
Payment for goods or services must be paid by Credit or Debit card only.
If you have booked a loan vehicle there is a £20 per day insurance charge for cars and £25 per day charge for a motorcycle which reduces the insurance excess for the vehicle to £50 for cars and £250 for bikes.
Whilst your vehicle is with us, our staff will wear and we will use protective equipment for the interior of the vehicle.
Prior to return we will wash and vacuum, remove protective covers and sanitise all touch-points (inside and outside) We strongly advise customers to observe good hand hygiene before entering your vehicle, and once again, when you exit your vehicle.
Due to health & safety of our staff and customers, we will not be operating any courtesy lifts at this time, we can however, assist you with booking a taxi on the day should you require assistance.
I NEED PARTS OR ACCESSORIES
Our Parts Departments and our online shop are open for your convenience; we are also able to facilitate click and collect orders.
Please note, supply / availability of items may exceed our usual lead times due to suppliers being affected by COVID19.
During current restrictions, our physical Sales showrooms are closed. We are still able to offer a full purchase service to our customers, either online, on the telephone or via virtual appointments. You have the ability to reserve a vehicle, arrange finance, agree a part exchange all online should you wish and arrange an immediate contactless collection of your vehicle from our centres.
BOOK AN APPOINTMENT.
During current restrictions we are able to facilitate phone or virtual appointments for your convenience.
Please contact us hereto book your appointment.
I WANT TO BOOK A TEST DRIVE / RIDE*.
Please contact us to pre book an ‘unaccompanied’ test drive / ride appointment once lockdown restrictions ease; this can be facilitated at our premises or from the comfort of your own home, subject to availability and driver status.
We have enhanced hygiene standards throughout our demonstrator fleet and we strongly advise customers to observe good hand hygiene before and after handling our vehicles.
I HAVE SEEN A VEHICLE I LIKE AND WANT TO FIND
Contact us online, please do so via our website Live chat tool or website contact forms; alternatively please feel free to email firstname.lastname@example.org
BUYING A VEHICLE:
Did you know that you are able to buy a vehicle from us completely online?
You are able to:
• Choose your vehicle
• Choose your finance
• Get a part exchange quote
• Request a test drive / ride ^ (Subject to availability, driver / rider status and lockdown status)
• Receive contactless delivery^ of your vehicle.
How to start your journey:
Browse a wide range of new and Approved Used vehicles our website.
^Subject to business operations
I AM DUE TO COLLECT MY NEW VEHICLE.
We are able to facilitate contactless collection of your vehicle. Your vehicle will undergo a full sanitisation programme prior to collection.
Our team will be in touch to schedule this with you however, if you have any urgent queries, please contact email@example.com.
Our hearts go out to all those affected by COVID-19. Stay safe and thank you for your support during this time.
Vines Managing Director