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At Vines Limited we’re committed to respecting your data privacy, and take this very seriously. As such our privacy notice clearly describes how we collect, use, retain, store safely and share your personal information. In particular, this notice tells you about how we may use your information.
You can change your mind at any time about how we contact you or ask us to stop contacting you.
What personal information we collect about you and how we collect from you
We may collect personal information about you. We do not usually collect sensitive personal information about our customers unless there is a clear reason for doing so.
We use a third party provider, FingerprintJS Inc. to supply and support our anti-spam service. If you use this service we will collect information relating to a user's device, operating system, browser, browser configuration, IP address, and approximate location. This data is stored by Fingerprint indefinitely. Fingerprint stores the information in the US under Standard Contractual Clauses which provide appropriate safeguards. Please see Fingerprint's privacy policy (https://dev.fingerprint.com/docs/privacy-policy) and DPA (https://dev.fingerprint.com/docs/dpa-gdpr) for more information on how they use your data.
Access to your information, correction, data storage and security
We want to make sure that your personal information is accurate and up to date
This privacy notice covers all personal data that is gathered by Vines Limited and our disclosures.
When we refer to Vines Limited in this policy this includes Vines of Gatwick, Vines of Guildford, Vines of Redhill and Vines Select, registered England & Wales, Registration no. 1849408. All of these companies are registered at the below address:
Slyfield GreenWe hope you are pleased with any purchase made or service received from Vines Limited that you have no reason to complain - but if there's something you're unhappy with please contact us straight away and ask to speak to the member of staff in the relevant location and department, so that we can look to put matters right. For more information on how to make a complaint together with contact details, please visit how to make a complaint. You are entitled to make a complaint to the FCA, Financial Ombudsman Service and Information Commissioner’s Office.
For guidance on Discretionary Commission please select your Finance provider below where you will find all the information you need and the next steps to take directly with them:
We regularly review this privacy notice. If we make changes they will be updated here and we will place a prominent notice on our website.
This privacy notice was prepared to be concise as possible. It does not provide exhaustive detail of all aspects of Vines Limited collection and use of your personal information. We are happy, however, to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Date of this review – September 2021
If you have any questions in relation to our use of your information you should first contact the Vines Group Compliance Executive on customerservices@vinesgroup.net or write to: Vines Data Compliance Executive, Vines of Guildford BMW, Slyfield Estate, Guildford, GU1 1RD.
If you would like information on our employee privacy policy, please contact our HR Department on customerservices@vinesgroup.net